New bluewater account holders have lost their deposits
New account holders of the online booking app bluewater have lost money on the company’s website after being billed for their deposit.
A group of about 50 account holders, including some from Australia, New Zealand and the UK, had their funds deposited into their accounts, but have not received the payment.
The account holders complained about a glitch in the app’s platform where they could not deposit money, and had to wait until their bank agreed to issue a credit line to cover their balance.
They claim that they were told the credit line was only valid for up to $50,000, which the app then refused to issue.
As a result, the account holders claim that their funds have been frozen, with their money refunded but their accounts still in limbo.
“We have had our money frozen,” one account holder, who wished to remain anonymous, told News24.
“My whole family is now frozen and I can’t get on the train or even go shopping because they’re freezing everything for me. “
“I’m not sure how they can make it up to us with a credit card that can’t be used and is currently in limbo.” “
The online booking service is owned by the family of former British Prime Minister Winston Churchill. “
I’m not sure how they can make it up to us with a credit card that can’t be used and is currently in limbo.”
The online booking service is owned by the family of former British Prime Minister Winston Churchill.
News24 has contacted the bank for comment.